At Tipsyryde, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Tipsyryde, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
-
Name, email address, phone number
-
Profile photo
-
Payment details (processed securely via third-party services)
-
Government-issued ID or driver’s license (for drivers)
b. Location Information
-
Real-time GPS location to match riders with nearby drivers
-
Pickup and drop-off locations
-
Location history (for improving service and safety)
c. Usage Data
-
Ride history, app usage logs
-
Device type, operating system, and unique identifiers
d. Communications
-
Chat and support messages between users and with our team
-
Call logs (for in-app calling)
2. How We Use Your Information
We use your data to:
-
Facilitate ride bookings and payments
-
Improve our services and user experience
-
Ensure safety and fraud prevention
-
Send notifications (e.g., ride updates, promotions)
-
Comply with legal obligations
3. Sharing of Information
We may share your data:
-
With drivers or riders during active trips (limited to what’s needed)
-
With third-party payment processors
-
With law enforcement if required by law
-
With service providers (hosting, analytics, SMS gateways)
We do not sell your personal data.
4. Data Retention
We retain your information for as long as necessary to provide our services, comply with laws, and resolve disputes.
5. Your Rights
You have the right to:
-
Access your personal data
-
Update or correct your information
-
Delete your account
-
Withdraw consent (e.g., stop sharing location)
Contact us at [insert support email] for data-related requests.
6. Security
We take reasonable steps to protect your data, including encryption and access controls. However, no system is 100% secure.
7. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this policy from time to time. We will notify you via app or email before major changes take effect.